Get help with our fitness app

Frequently asked questions

Q
Q

Which guide and workout level should I choose?

Answer

Crafting a virtual presence that stands out in the bustling online space requires not only technical skill but a flair for the unique narrative each brand holds. Freelance web designer, Mia Clarke, turns this philosophy into reality through her boutique service, "Design Narratives." With attentive listening, she tailors each project to reflect the essence of the brand’s story through innovative design.

Q
Q

Can I use the app if I already have a gym membership?

Answer

Crafting a virtual presence that stands out in the bustling online space requires not only technical skill but a flair for the unique narrative each brand holds. Freelance web designer, Mia Clarke, turns this philosophy into reality through her boutique service, "Design Narratives." With attentive listening, she tailors each project to reflect the essence of the brand’s story through innovative design.

Q
Q

Do the recipes allow for dietary requirements?

Answer

Crafting a virtual presence that stands out in the bustling online space requires not only technical skill but a flair for the unique narrative each brand holds. Freelance web designer, Mia Clarke, turns this philosophy into reality through her boutique service, "Design Narratives." With attentive listening, she tailors each project to reflect the essence of the brand’s story through innovative design.

Q
Q

When can I start?

Answer

You can start any of the WeGLOW guides as soon as you purchase your chosen subscription.

Q
Q

Am I too old or too young?

Answer

Never! You can reach your goals at any age. Just ensure you select a guide and workouts that are appropriate to your level of fitness, and take advantage of our functionality that allows you to change any exercise for an alternative you feel is better suited to you. If you’re concerned, please have a chat with your doctor before commencing. You must be 16 years or over to purchase the app, so if you’re under 16 we ask that you check with a parent or guardian first.

Q
Q

How do I update my subscription?

Answer

If you purchased your subscription through Apple you are able to manage your subscription within your Apple account. Follow the below steps to change your subscription: Visit Settings on your iPhone or iPad > [your name]
Tap Subscriptions
Enter your Apple ID password
Choose ‘WeGLOW’
Select your desired subscription type.

Q
Q

Will I keep being charged month-to-month?

Answer

Yes. The WeGLOW app is a subscription based app so you’ll be charged every month, three months or twelve months automatically, depending on which subscription you choose. But there are no lock-in contracts so you can cancel at any time. However, you must cancel 24 hours before your subscription ends to avoid being charged for the next subscription period.

Q
Q

How to get the most out of the WeGLOW App?

Answer

Congratulations! You’ve just done the hardest part by choosing to get started. Take a moment to thank yourself for doing something positive for YOU. Let’s start by heading straight to the planner. This is your go-to tool for staying on track and hitting your goals.

Get in the habit of checking it first thing each morning when you wake up so you can plan your day – deciding when you’re going to work out and getting into a positive mindset.

A great tip for our Glowing community is organisation. Setting aside time each week to schedule your workouts, as well as plan and prep your meals will make it much easier to create a healthy and happy routine that you can stick to. We can’t wait to see what YOU achieve with US! #letsglowtogether

Q
Q

Do you have a community we can join?

Answer

As well as our in-app community, we also have our private Facebook community and WhatsApp community for WeGLOW members only. These are great places to meet other like-minded people, share tips, offer support and post photos of your journey with WeGLOW. Once you’ve signed up, please request to join and one of our friendly community managers will grant you access.

Q
Q

Can I GLOW at home?

Answer

Firstly, you are already GLOWING, but YES. This health and fitness app is practically made for you. WeGLOW is all online so you can GLOW from anywhere in the world. If you have selected one of the gym guides, you will need access to a gym. But every section of the app caters to both home and gym set ups and equipment is always stated before you start your workout.

Q
Q

What kind of training does the app include?

Answer

WeGLOW has a huge variety of workouts and guides for all levels from beginner to advanced!
– Strength Training
– Challenges
– Real-Time Workouts & Classes
– Self-Defence Classes
– Functional Training
– Target Area Workouts
– No Equipment Workouts
– HIIT & LISS
– Conditioning & Cardio
– Mobility & Stretching
– Warm-ups & Cool-downs
– Yoga Guides & Classes

Q
Q

What exercise equipment do I need?

Answer

WeGLOW makes training easy as many of our workouts don’t require any equipment. Depending on your goal, workouts that do require weights or other equipment can easily be substituted with household items (cans or bottles as weights) or purchased at your local department store for minimal cost. For example, if you are following the home guide we recommend you have a set of resistance bands and one pair of dumbbells in order to get the most out of the guide.

Q
Q

What if I have dietary requirements?

Answer

Our nutrition section caters to all dietary requirements. You also have the option to filter for particular recipes, i.e. vegetarian, dairy-free, gluten-free, etc

Q
Q

What kind of training does the app include?

Answer

Crafting a virtual presence that stands out in the bustling online space requires not only technical skill but a flair for the unique narrative each brand holds. Freelance web designer, Mia Clarke, turns this philosophy into reality through her boutique service, "Design Narratives." With attentive listening, she tailors each project to reflect the essence of the brand’s story through innovative design.

Q
Q

what if I already have a gym membership?

Answer

Then WeGLOW is here to help you get the most out of it; to give your training structure and to support you to feel your best self. Simply pick the gym guide most suited to you, select your first workout and take WeGLOW with you!

Q
Q

What if I don’t follow macros or don’t like to track calories?

Answer

That’s absolutely fine – there is no ‘one size fits all’ when it comes to health and wellbeing. We understand that macros and calories are not for everyone and in fact can even be triggering for some; this is why you have the option to ‘hide’ these from all the recipes should you prefer not to see them. All our recipes and meal plans are approved by an advanced nutritionist, they are designed to ensure you get the ideal combination of macronutrients each day. Please remember though that every body is different, so depending on your goal and your body composition, you may need to adjust the quantity of your meals or snacks.

Q
Q

Which guide and workout level should I choose?

Answer

It’s important you choose a guide and workout level best suited to your individual needs; the guide that’s best for you is the one you can competently do and enjoy (not the one your best friend might be doing!). If you need help in deciding, once you’ve downloaded the WeGLOW App simply head to our Learn section and select the topic: “Which guide is right for me?”.

Remember, if you are finding the workouts too hard or too easy, you can change your plan at any time.

Q
Q

How do I cancel my WeGLOW subscription?

Answer

Sorry to hear you’d like to cancel your WeGLOW subscription!Firstly, please check which platform your subscription is held with:App Store – check your App Store profilePlay Store – check your Play Store profileWeGLOW website* – check via https://account.weglowapp.net/login*Users with a subscription created via the WeGLOW website will be billed via Stripe BillingTo cancel a subscription held through the App Store:Cancellations are handled by users via the App Store directly – this link should help: https://support.apple.com/en-gb/HT202039To cancel a subscription held through the Play Store:Cancellations need to be done directly through your Google Play Store. This link should help: https://support.google.com/googleplay/answer/7018481To cancel a subscription held through the WeGLOW website, and managed by Stripe:Sign In at https://account.weglowapp.net/loginSelect ‘Manage your Subscription’ Choose: Cancel Plan option next to your CURRENT PLAN section Confirm Cancel PlanYour account will remain but you will not have an active subscription – you can start a new subscription here at any time. If you purchased a Pass (a one-time purchase for a fixed period), you do not need to cancel your pass – it will automatically expire at the end of the Pass’s duration. Hope to see you back on the app soon!

Q
Q

How do I request a refund from WeGLOW?

Answer

Sorry to hear you would like a refund!
If you subscribed via the App Store:
Refunds are handled via the App Store directly, and all refund requests are subject to Apple’s own refund policy. All decisions regarding refunds are under Apple’s remit – this link should help
If you subscribed via the Play Store: All subscription management, refunds and cancellations are made through your account with Google’s Play Store, and all refund requests are subject to Google’s own refund policy. This link should help:
If you subscribed via Stripe (I created an account on the WeGLOW website): Please send your request to support@weglow.app ensuring that you meet the refund policy as per https://weglow.app/legals/terms/ ‘CANCELLATIONS & REFUNDS’ and any supporting evidence.

Q
Q

I have no WiFi or cellular connection at my gym - can I download workouts?

Answer

Guides, workouts and livestreams cannot be downloaded and played outside of the WeGLOW app. You can only view WeGLOW app content through the WeGLOW app, and cannot download the files to watch later. You can, however, download exercises and workouts to cache in-app via the download button for a quicker, more efficient playback experience.

Q
Q

Can I watch the workout videos on a bigger screen?

Answer

You can play on-demand workouts (classes filmed live with a trainer) on a larger screen using your phone’s mirroring feature. The WeGLOW app is not officially supported for desktop or iPad, and as such app features may not be optimised for these environments.

Contact us

Our headquarters are in London. Our support is global.
Alternatively email support at Support@weglow.app
Thank you!
Your submission has been received!
Oops! Something went wrong while submitting the form.